Refund policy
Return & Refund Policy - The House of Latitude
Returns
We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible, your item must be:
- In the same condition that you received it - unworn, unwashed, and unused
- With all original tags and packaging intact
- Accompanied by the receipt or proof of purchase
To initiate a return, you can either:
- Go to your profile on our website, select “Return Request”, fill in the required details, and submit the request, or
- Contact us directly at thehouseoflatitude@gmail.com
Please note that returns should be sent to:
The House of Latitude Private Limited
5-6-55, Road No. 3, Dwaraka Nagar,
Nizamabad, Telangana – 503001
Once your return request is approved, you’ll receive an email confirmation with the next steps.
For any queries related to returns, feel free to reach out at thehouseoflatitude@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We’ll review the issue and ensure a prompt resolution.
Exceptions
Please note, sale items and gift cards are non-returnable and non-refundable.
Exchanges
Currently, we do not offer exchanges. Stay tuned — we’re working on introducing an exchange option soon.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 7 business days.
Please note that it may take additional time for your bank or card provider to process the transaction.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at thehouseoflatitude@gmail.com.